As long as the following conditions are all met And we receive the device back within 30 days of you taking delivery - we will then refund your order - Conditions: the goods must be returned complete, unused, and undamaged and returned in undamaged complete original packing.
To start a return, you must first contact us through the contact form on this website. If your return is accepted, we’ll send you return shipping information, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you would like to actually try using our PEMF systems before committing to a purchase (and hence have the option to use it and still be able to return it if it’s not for you - which you are not able to do if you buy upfront in a single payment!), we suggest using our Flexiplan (Rent or buy) scheme Instead. You pay month-by-month for rental of a system - With the option to buy the system or return it at the end of any month without Incurring any penalty. The advantage of the Flexiplan is that you can try PEMF over weeks or even months, before deciding to commit to a purchase or not.
In addition to the above terms: Please note for any devices marked as sterile (Displayed as a sticker on the packaging) which have been opened by the customer we deduct a professional cleaning fee from the refund. This is to cover sterile cleaning of all applicators etc. This is required as we sell only registered medical devices.
This fee is currently:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the appropriate amount will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.